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Thread Statistics | Show CCP posts - 30 post(s) |
Cytherea Deesse
University of Caille
Gallente Federation
1
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Posted - 2016.11.21 09:38:10 -
[1] - Quote
Thomasina wrote:Six days in, and I'm still unable to access two accounts.
Has there been any talk about compensation?
Yes it has been talked about. It is in a dev blog. I'll save you the trouble, but then you owe me one ;-)
"Our customer support team is working hard to resolve cases related to these new security systems, and we have drafted in a significant number of extra staff to assist. We hope that weGÇÖll be able to reach every affected pilot very soon and resolve any login issues that pilots are still experiencing. We will also compensate missed Omega clone state time for anyone locked out that they are assisting." |
Cytherea Deesse
University of Caille
Gallente Federation
1
|
Posted - 2016.11.22 12:11:44 -
[2] - Quote
AlphaLifeb wrote:I can't use paypal to pay the upgrade to omega, what can i do? ( i have no other ways to pay)
No idea if ccp accepts pay-pal. If not and that is your only way to pay, then buy plex at one of the legit retailers and use that plex to upgrade ot omega?
Not sure if can name them here or that would be advertisment, but look around just make sure it is a legit one you buy from |
Cytherea Deesse
University of Caille
Gallente Federation
1
|
Posted - 2016.11.23 08:27:33 -
[3] - Quote
Lucifen Goetta wrote:Any word on what compensation locked out omega accounts will receive? I just tried logging my locked out account (8 days) and low and behold, it has been fixed. I received no update from CCP to let me know it was fixed, but hey, whatever right. Not like I am a paying customer with multiple accounts......for years now.......
Hope a **** ton of f2p alphas stick around for a very long time for you, because right now a lot of paying vets have spent a week getting back into other games. Unlocked another 3 tier 10's in WoT.
I'm sorry for you loss of game time it sucks! And yes I would agree with you that CCP could be better at communicating what is going on. CCP Falcon kind of admitted that too.
https://community.eveonline.com/news/dev-blogs/new-security-features-with-eve-online-ascension/
From that Dev blog:
"Our customer support team is working hard to resolve cases related to these new security systems, and we have drafted in a significant number of extra staff to assist. We hope that weGÇÖll be able to reach every affected pilot very soon and resolve any login issues that pilots are still experiencing. We will also compensate missed Omega clone state time for anyone locked out that they are assisting."
You can debate if they say what the compensation will be, but from that wording I would say they will add game time.
Welcome back in game 
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